What happens if I don't get a reply from my host?

We usually recommend guests to enquire and have in mind at least 3 to 5 properties. You can look out for Respond Rate to determine if host is active on the platform. On our part, PandaBed will penalize hosts who are non-responsive to booking requests.

If you have a confirmed booking and unable to reach your host before your stay, please email or call our Customer Care Center. We will attempt to contact the host on your behalf. If the host is not contactable, we will provide you with a full refund or find you an alternative accommodation that fits your requirements.

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