For Guest
FAQ For Travellers
Discover a Home
Book a Home
- How do I enquire on home availability?
- How do I confirm a booking?
- How do I contact the host after my booking is confirmed?
- Can I cancel my booking request if host hasn't responded?
- Why I am asked for my credit card details when I send a booking request?
- How does instant booking work?
Payments & Cancellations
- How do I make payment for a booking?
- How does the security deposit work?
- What are the cancellation policies?
- What if I have a change of plan before I check-in?
- What happens if my booking is cancelled by my host?
- What is Best Price Guarantee?
Your Stay
- Preparing for your stay at with your host.
- How does check-in work?
- How is this different from booking a hotel?
- What if my host is unresponsive and I am unable to check-in?
- What is the 24 hour Guest Refund?
- How do I report an issue when I check-in?
Trust & Safety
- How does the review system work?
- What happens if I do not use PeerMatch?
- How does PeerMatch match me to a host who is like-minded in cultural and social interest?
- What does it mean when the home has a WebCheck icon?
- What are the host verifications to look out for?
- What is the Listing Completeness Score?